Tenant resources

For a faster resolution to your issue, please review the following list of suggestions before calling maintenance.

You can also find helpful maintenance tips and advice in your tenant account.

Common Issues & Resolutions

Smoke detector won’t work when tested

Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off

Check and replace battery.
No power to plugs or switches

Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work

Push reset button on disposal or use allen wrench and turn.
No hot water

Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Hot water “TOO HOT”

Check thermostat on tank and turn down.

Faucet or toilet leaks

Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged

Try plunger. If still plugged call maintenance.
Sink plugged

Remove hair from drain
Heater not working

Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain

Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold

Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.